1. Q: How can I quickly find the core product/service information on the website? A: You can usually directly access the "Product & Service" category page through the "Product Display" in the navigation bar on the homepage. Alternatively, use the search box at the top of the page to enter keywords (such as product model or service name) for priority viewing. 2. Q: Where can I download technical parameters or product manuals? A: Typically, the technical parameters of typical products are available at the bottom of the specific product details page. For parameters of products with other specifications, you need to request them from the manufacturer via the "Consult Now" function. Documents including technical manuals, parameter sheets, and installation guides can also be obtained by contacting the website's "Online Customer Service" or via the email/phone number listed in "Contact Us". 3. Q: How can I check the order progress or the status of a service application? A: Log in to your personal center on the website (you need to register an account first), and you can view the real-time progress in the "My Orders" and "Service Records" sections. If the online inquiry function is not available, you can call the publicized service hotline on the website and provide the order number or the reserved information during application for inquiry. 4. Q: Are the product prices on the website updated in real-time? How can I get the latest quotation? A: Most prices displayed on the website are reference prices. For specific real-time quotations, you can submit your requirements through the "Online Inquiry" function (you need to fill in the product model, quantity, and contact information), and the staff will reply within 1-2 working days. You can also directly contact the sales hotline to get the latest policies. 5. Q: If I encounter equipment failures or technical problems, how can I get quick support? A: You can first check the "Help Center" and "Frequently Asked Questions" sections on the website, which may contain troubleshooting guides. If the problem is not resolved, click the "Technical Support" section to submit a description of the fault and equipment information, or call the 24-hour technical hotline. Some websites also provide remote video assistance services. 6. Q: How can I subscribe to notifications about new product releases, industry news, or events on the website? A: There is a company WeChat public service account at the bottom of the website. You can scan the QR code with WeChat to view updates, or choose to receive notifications via email or SMS. You can also follow the website's associated WeChat official account, Douyin account, etc., to get real-time updates. 7. Q: What is the process for cooperating with the website entity (e.g., agency, procurement)? A: For "Cooperation & Franchise" or "Business Cooperation", customers can submit a request through "Online Message" in the "Contact Us" section of the navigation bar. We will conduct negotiations and exchanges based on the customer's needs to discuss specific cooperation details. 8. Q: Where can customers download documents related to purchasing your company's products and services? A: During the purchasing process, documents such as the "Equipment Inquiry Form", "Quotation Sheet", "Technical Agreement", "Proforma Invoice", and "Sales Contract" will be used in sequence. These can be downloaded from "Document Download" in the "Contact Us" section of the navigation bar. 9. Q: What should customers do if they have opinions or suggestions about us? A: You can download the "User's Product Usage Feedback Form" from the "Document Download" section, fill in your opinions and suggestions, and send it to us via email. 10. Q: Do you conduct customer satisfaction surveys? A: Yes. The "Customer Satisfaction Survey Form" is also available for download in the "Document Download" section. After filling it out, please send it to the company email: it@fjxfdq.com.
